Frequently Asked Questions

What is THIS IS SYC?

THIS IS SYC is a creative lifestyle and retail universe bringing together collectibles, self-care, candles, music, art, clothing, workshops, and community experiences. The SYC Culture Lab is our physical creative retail and community space in Lockport, New York.

What products do you sell?

Our assortment includes Boom Bear collectibles, creative activities and books, SterlingBLVCK Premium beard and body products, Mixtape Candles, vinyl records, clothing, gifts, and tickets for select experiences.

What is Boom Bear?

Boom Bear is SYC’s creative character and collectible brand. The larger universe combines toys, music, art, storytelling, coloring, and hands-on experiences designed to inspire creativity.

What is SterlingBLVCK Premium?

SterlingBLVCK Premium is our self-care department featuring beard, body, grooming, fragrance, and lifestyle essentials.

What is a Mixtape Candle?

A Mixtape Candle pairs fragrance with music and memory. Each scent is designed around a mood, atmosphere, or cultural feeling.

Do you offer shipping?

Yes. Available shipping options, rates, and estimated delivery details are shown at checkout. Tracking information is sent when your order ships.

Do you accept returns or exchanges?

Eligibility and timelines can vary by product type. Please review our current Refund Policy before starting a return or exchange.

Where are you located?

The SYC Culture Lab
400 West Avenue
Lockport, New York 14094

Store access and hours may vary around workshops and special events. Review current event details before making a special trip.

How do I find upcoming events?

Visit our Experiences & Events collection for available workshops, community programs, and ticketed sessions.

How can I get help?

Email SterlingBlvckPremium@gmail.com, use our contact form, or message @SpillYourCreativity on social media.