Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:
- Your item must be in the same condition you received it: **unworn or unused**, with **tags**, and in the **original packaging**
- You’ll also need the **receipt or proof of purchase**

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**How to Start a Return**

Email us at **SterlingBlvckPremium@gmail.com**.  
Returns must be sent to:  
**21 Main St, Suite 1-8a, Lockport, NY 14094**

If your return is accepted, we’ll email you a return shipping label and instructions.  
**Items sent back without first requesting a return will not be accepted.**

For any questions, feel free to contact us anytime at **SterlingBlvckPremium@gmail.com**

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**Damages or Order Issues**

Please inspect your order upon arrival.  
If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

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**Non-Returnable Items**

We do not accept returns on:
- Perishable goods (e.g., food, flowers)
- Custom or personalized products
- Personal care items (e.g., beard oils, soaps)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards

If you’re unsure about your item, contact us before sending anything back.

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**Exchanges**

The fastest way to get what you want is to return the item you have and place a new order once your return is accepted.

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**EU Customers – 14-Day Cooling-Off Period**

If your order ships into the **European Union**, you have the right to cancel or return your order within **14 days**, no questions asked.  
Items must still meet the return criteria (unused, original packaging, with proof of purchase).

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**Refunds**

Once we’ve received and inspected your return, we’ll let you know if the refund is approved.  
If approved, you’ll be refunded to your **original payment method** within **10 business days**.

Please note it may take time for your bank or credit card company to process and post the refund.

If more than **15 business days** have passed since your return was approved, email us at **SterlingBlvckPremium@gmail.com**

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**Product Safety + Allergy Disclaimer**

Our products are made with natural ingredients, but individual sensitivities can vary.  
Please **patch-test before full use**, especially for beard oils, body products, or scrubs.

By purchasing, you agree that **Spill Your Creativity™ / SterlingBLVCK Premium™** is not liable for allergic reactions or misuse.